Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains how Something Simple, which operates Fragrant Whispers and Something Simple Cards & Gifts, collects, uses, stores and protects your personal information when you visit or purchase from the Fragrant Whispers website.

We take your privacy seriously and are committed to handling your personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Data Controller:
Something Simple

Businesses operated by Something Simple:

Fragrant Whispers
Something Simple Cards & Gifts

Website: www.fragrantwhispers.co.uk
Email: [email protected]

In this Privacy Policy, "we", "us" and "our" refer to Something Simple.

Something Simple is responsible for deciding how and why your personal information is processed when you use the Fragrant Whispers website.

2. What personal information we collect

When you use our website, create an account, place an order or contact us, we may collect personal information including:

Your name
Billing address
Delivery address
Email address
Telephone number, where provided
Customer account details
Order and purchase information
Information relating to returns, refunds or exchanges
Customer service enquiries and correspondence
Payment and transaction information
Information required to manage a subscription
Technical information about your use of our website, such as your IP address, browser type and device information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we use your personal information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments
Manage your customer account
Provide customer support
Respond to enquiries
Process refunds, returns and exchanges
Manage Fragrant Whispers Melt Club subscriptions
Keep appropriate business and transaction records
Prevent and detect fraud or misuse
Maintain the security of our website
Improve our website and services
Meet our legal, accounting and tax obligations
Comply with legal or regulatory requirements

We may also use your information for marketing purposes in the future where we have an appropriate lawful basis to do so and where required, have obtained your consent.

We do not currently operate a regular newsletter or marketing email service.

4. Our lawful basis for processing your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We process information where it is necessary to enter into or fulfil a contract with you.

For example, we need your name and delivery address to process and deliver an order you have placed.

Legal obligation

We may process and retain information where necessary to comply with legal, accounting, tax or other regulatory requirements.

Legitimate interests

We may process information where it is necessary for the legitimate operation, administration and security of our business, provided that your interests and fundamental rights do not override those interests.

Consent

Where consent is required, we will ask for your consent before processing your information for that purpose.

Where processing is based on consent, you have the right to withdraw your consent at any time.

5. Payments

Payments made through the Fragrant Whispers website may be processed by third-party payment providers, including:

Stripe
PayPal

Payment providers process your payment information in accordance with their own privacy policies and terms.

We do not normally have access to or store your full payment card details.

We may receive information from a payment provider confirming that a payment has been made, together with transaction information needed to process and fulfil your order.

6. Melt Club subscriptions

Our monthly Fragrant Whispers Melt Club subscription is processed through PayPal.

When you subscribe, PayPal processes the recurring payment information required to manage your subscription.

We may receive and retain information necessary to identify your subscription, fulfil your Melt Club orders and manage your customer relationship.

We do not store your PayPal password or full payment card details.

Your recurring payment information is handled by PayPal in accordance with PayPal's own privacy policy and terms.

7. Customer accounts

Customers can create an account on the Fragrant Whispers website.

Your account may contain information such as:

Your name
Email address
Delivery and billing addresses
Order history
Other information associated with your account

You are responsible for keeping your account login details confidential.

If you no longer wish to have an account, you can contact us at [email protected] to request that it is closed.

Please note that we may need to retain certain information after an account is closed where we have a legal or legitimate reason to do so, such as accounting or tax requirements.

8. Delivery

In order to fulfil your order, we may provide your personal information to postal and delivery providers.

This may include:

Your name
Delivery address
Contact details where reasonably necessary for delivery

We only provide information that is reasonably necessary to fulfil and deliver your order.

9. Our website provider

The Fragrant Whispers website is hosted and operated using Freewebstore.

Freewebstore provides the website platform and may process personal and technical information on our behalf where necessary to provide its services.

As the business operating the Fragrant Whispers shop, Something Simple is responsible for the personal information collected through our website, while Freewebstore may act as a data processor for relevant processing carried out on our behalf.

Freewebstore may also process technical information required to operate, maintain and secure the website.

10. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. These may be used for purposes such as:

Maintaining your shopping session
Remembering items in your basket
Supporting account functionality
Providing essential website functionality
Maintaining website security

The Freewebstore platform may also use certain technical cookies or similar technologies as part of providing and securing the website.

Some cookies or similar technologies may be optional or used for additional functionality. Where applicable, these will be used in accordance with relevant cookie and data protection requirements.

You can manage or disable cookies through your browser settings.

Please be aware that disabling certain necessary cookies may affect the functionality of the website, including shopping basket or account features.

11. Marketing

We do not currently operate a regular newsletter or email marketing programme.

If we introduce marketing communications in the future, we will only use your personal information for marketing where we have an appropriate lawful basis to do so and, where required, have obtained your consent.

You will be given appropriate options to opt out of marketing communications.

You can also contact us at [email protected] if you no longer wish to receive marketing communications.

12. Who we share your information with

We may share your personal information with trusted third parties where this is necessary to operate our business, process your order or provide services to you.

These may include:

Freewebstore – our website platform provider
Stripe – payment processing
PayPal – payment processing and Melt Club subscriptions
Postal and delivery providers – to deliver your orders
IT, website and security service providers – where necessary to operate and protect our website
Professional advisers, such as accountants, where reasonably necessary
Government bodies, regulators or law enforcement authorities – where we are legally required to provide information

We do not sell your personal information to third parties.

13. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include relying on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism where required.

14. How long we keep your information

We only keep personal information for as long as it is reasonably necessary for the purposes for which it was collected.

Some information must be retained for longer because of legal, accounting or tax requirements.

For example, information relating to orders and financial transactions may need to be retained for the period required by applicable legal and accounting requirements.

Customer account information may generally be retained while your account remains active.

Where you request that information is deleted, we will consider your request in accordance with applicable data protection law. We may need to retain certain information where we have a legal obligation or legitimate reason to do so.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

15. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Unauthorised disclosure
Alteration
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable data protection law, we will take the appropriate steps required by law.

16. Your data protection rights

Under UK data protection law, you may have the following rights:

Right to be informed

You have the right to know how and why we process your personal information. This Privacy Policy provides that information.

Right of access

You may ask us for a copy of the personal information we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you may ask us to delete your personal information.

Right to restrict processing

In certain circumstances, you may ask us to restrict how we process your personal information.

Right to object

In certain circumstances, you may object to our processing of your personal information.

Right to data portability

In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where we rely on your consent to process your information, you may withdraw that consent at any time.

These rights are subject to certain legal conditions and exceptions.

If you wish to exercise any of these rights, please contact us at:

[email protected]

17. Making a data protection request

If you ask us for access to your personal information or wish to exercise another data protection right, we may need to verify your identity before responding to your request.

We will normally respond to a valid request within one month, although this period may be extended where permitted by law, particularly where a request is complex or involves multiple requests.

We will not normally charge a fee for exercising your data protection rights. However, applicable law allows a reasonable fee to be charged in certain circumstances, such as where requests are manifestly unfounded or excessive.

18. Children's privacy

Our website and products are intended for general use.

We do not knowingly collect personal information from children where parental or guardian involvement is required by applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us at [email protected].

19. Third-party websites

Our website may contain links to third-party websites, including payment providers, social media platforms or other websites.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website
Changes to our services
Changes to the technology or third-party services we use
Changes to applicable laws or regulations

The latest version of this Privacy Policy will be published on the Fragrant Whispers website.

The date at the top of this policy shows when it was most recently updated.

21. Contact us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise any of your data protection rights, please contact us:

Something Simple
Operating Fragrant Whispers and Something Simple Cards & Gifts

Email: [email protected]